Service Delivery Manager (Product Owner)

Mesa, Arizona, United States

Description

As our Service Delivery Manager, your focus is to own the beginning-to-end integration of our products in our clients' environment. Your goal is keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to clients. Your duties include troubleshooting technical issues, ensuring that service agreements get met and assisting with contract renewal. This role requires someone who can keep a positive relationship with clients, manage finances, meet deadlines, lead a team, stay organized, manage conflict and use creativity to find ways to make the service better.

Responsibilities

Requirements


Desired (but not required) Skills & Experiences

Benefits


Commitment to Diversity & Inclusion

We value diversity and inclusion, and strive to build teams which include people from a variety of backgrounds, perspectives, and skills. Diversity makes us tick, and we are better together when our team is a reflection of the patient populations we serve.

That said, we are an equal opportunity employer. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Disclaimer

This job description is subject to change at any time. We are a startup, and we all wear many hats. As part of your employment, you may be asked to perform duties outside of this job description. Please see your immediate supervisor with any questions you may have.

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